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Privacy policy
Last updated: 23 July 2026
This Privacy policy explains how Small Claims Hub (the “Platform”) collects, uses and discloses personal information when you use our website, case tools, chat, and payment features. It should be read with our Terms & conditions.
1. Who we are
The Platform is a self-help case-management and document-drafting website for NSW small claims. It is not itself a law firm. Legal services (if you request them) are provided by independent firms such as Alton Legal. Depending on how you engage, personal information may be handled by the Platform operator for hosting and routing, and by a law firm that accepts your handoff request.
2. Information we collect
We may collect: • identity and contact details (name, email, phone); • account and sign-in information (for example one-time email codes or Google sign-in); • case details you enter (parties, amounts, story, issue type, chronology); • files you upload (contracts, invoices, messages, photos, letters of demand); • payment and pack purchase records; • chat, triage, and FAQ interaction content; and • technical data such as IP address, device/browser type, and cookies needed to operate the site and remember language or session preferences.
3. Why we collect it
We collect personal information to: • operate the Platform and your account; • create and manage your case files and drafts; • process pack purchases and unlock features; • share your case file with a law firm if you request a handoff or quote; • send service messages (for example access links, draft reminders, or payment receipts); • improve security and prevent abuse; and • meet legal and record-keeping obligations where applicable.
4. Disclosure to firms and service providers
When you request a lawyer handoff or fixed-fee quote, relevant case information and uploads are disclosed to the appointed firm so they can assess your matter. We also use infrastructure providers (hosting, email delivery, authentication, payment processing) under arrangements that require appropriate handling of personal information. We do not sell your personal information.
5. Court and enforcement context
If you use the Platform to prepare documents for court or enforcement, you may need to include personal information about yourself and the other party in filings. You control what is filed; the Platform stores drafts and case data to help you prepare those materials.
6. Storage and security
We take reasonable steps to protect personal information against misuse, interference, loss, and unauthorised access. No method of transmission or storage is completely secure. You should only upload documents over a trusted connection and protect access links sent to your email.
7. Retention
We retain Platform records for as long as needed to provide the service, resolve disputes, and meet legal obligations. If a law firm accepts your handoff, they may retain a professional file under their own policies separately from the Platform.
8. Your rights
Under the Australian Privacy Principles you may request access to, or correction of, personal information we hold about you, subject to legal exceptions. Contact us through the Platform chat or your organisation’s published privacy contact. If your request relates to an engaged law firm, we may refer you to that firm’s privacy officer.
9. Cookies and similar technologies
We use cookies and local storage as needed for sign-in sessions, language preference, visitor chat continuity, and basic site operation. You can control cookies through your browser settings; some features may not work if they are disabled.
10. Changes and contact
We may update this policy by publishing a revised version on this page. Privacy enquiries about the Platform: use the chat on this site or your organisation’s published contact details. Firm privacy practices (for example Alton Legal) are described on the firm’s own website where applicable.